Introduction to Shaffer-Howard Travel

Founded in the heart of the travel industry, Shaffer-Howard Travel has established itself as a premier travel consultancy based in Denver, Colorado. With a rich history spanning over two decades, the company has become synonymous with excellence in travel services, offering personalized vacation planning, corporate travel solutions, and unique group experiences. Recognized for its commitment to customer satisfaction and innovative travel solutions, Shaffer-Howard Travel has built a reputation that attracts clients from various sectors, including leisure, corporate, and non-profit organizations. The company prides itself on its ability to tailor travel experiences to meet the diverse needs of its clients, ensuring that each journey is memorable and seamless.

As a leader in the travel industry, Shaffer-Howard Travel employs a team of experienced travel consultants who possess a wealth of knowledge and expertise in global travel trends, destination insights, and logistical planning. This expertise allows the company to provide its clients with valuable guidance and support, whether they are booking a family vacation, planning a corporate retreat, or organizing a group tour. With a focus on sustainability and ethical travel practices, Shaffer-Howard Travel is dedicated to promoting responsible tourism while delivering exceptional service. This commitment to quality has earned the company numerous accolades, including recognition as one of the top travel agencies in the United States.

At Shaffer-Howard Travel, the client experience is paramount. The company leverages advanced technology and innovative tools to streamline booking processes and enhance customer interactions, making travel planning more accessible and enjoyable. With a robust online presence and a user-friendly website, clients can easily access travel resources, explore destination options, and receive personalized recommendations. Shaffer-Howard Travel is not just a travel agency; it is a trusted partner for individuals and organizations seeking to explore the world.

Company History and Business Evolution

Shaffer-Howard Travel was founded in 2001 by travel enthusiasts, Jane Shaffer and Mark Howard, who recognized the need for a more personalized approach to travel planning. With a shared passion for discovering new cultures and experiences, they set out to create a travel agency that prioritized client relationships and tailored services. The company's early years were marked by a focus on leisure travel, helping families and individuals plan unforgettable vacations. As word spread about their exceptional service, the company quickly gained a loyal customer base.

In 2005, recognizing the growing demand for corporate travel solutions, Shaffer-Howard Travel expanded its offerings to include comprehensive services for businesses. This strategic move allowed them to tap into a lucrative market, providing companies with everything from travel policy consulting to expense management. As the corporate travel segment flourished, Shaffer-Howard Travel invested in technology to enhance its service delivery, implementing sophisticated booking systems and customer relationship management tools.

The company continued to evolve, embracing industry trends and innovations. In 2010, Shaffer-Howard Travel launched a dedicated group travel division, catering to organizations seeking to organize retreats, conferences, and incentive travel. This expansion further solidified their position in the market, allowing them to serve clients with diverse travel needs.

Over the years, Shaffer-Howard Travel has received several industry awards, including recognition from the American Society of Travel Advisors (ASTA) and Travel Weekly. These accolades reflect the company's commitment to excellence and its ability to adapt to the ever-changing landscape of the travel industry. Today, Shaffer-Howard Travel stands as a testament to the founders' vision, combining personalized service with innovative solutions to create unforgettable travel experiences.

Shaffer-Howard Travel at a Glance

• HQ: Denver, Colorado
• Founded: 2001
• CEO: Jane Shaffer
• Revenue: Over $5 million annually
• Employees: Approximately 50
• Industry: Travel and Tourism
• Services: Leisure Travel, Corporate Travel, Group Travel
• Website: shafferhowardtravel.com
• Accreditations: ASTA, IATA, CLIA
• Client Base: Individuals, Corporations, Non-Profits
• Global Reach: Services in over 100 countries
• Headquarters: Denver, CO
• Community Engagement: Local charity partnerships
• Technology Use: Advanced booking systems
• Customer Satisfaction Rate: 95%
• Social Media Presence: Active on Facebook, Instagram, LinkedIn
• Employee Training: Continuous professional development
• Travel Packages: Customized packages available
• Reputation: Highly rated across multiple platforms
• Future Plans: Expansion into new markets

Mission, Vision, and Core Corporate Values

Shaffer-Howard Travel's mission is to provide exceptional travel experiences that inspire and enrich the lives of our clients. We aim to be the go-to travel consultancy for individuals and organizations seeking personalized service and expert guidance. Our vision is to become a global leader in travel consultancy, known for our innovative solutions, commitment to sustainability, and dedication to customer satisfaction.

At the heart of our operations are our core values:

• Integrity: We conduct our business with honesty and transparency, ensuring that our clients trust us to deliver on our promises.
• Customer-Centricity: Our clients are our top priority, and we strive to exceed their expectations in every interaction.
• Innovation: We embrace technology and creativity to enhance our services and provide unique travel experiences.
• Sustainability: We are committed to promoting responsible tourism and minimizing our environmental impact.
• Collaboration: We foster a supportive and inclusive workplace, encouraging teamwork and shared success.

Business Strategy and Future Roadmap

Shaffer-Howard Travel's business strategy is centered around delivering exceptional value to our clients while maintaining a sustainable growth trajectory. We focus on leveraging technology to enhance our service delivery, streamline operations, and improve customer engagement. Our roadmap for the future includes expanding our service offerings, exploring new markets, and enhancing our online presence.

We plan to invest in advanced travel technology, including artificial intelligence and machine learning, to provide personalized recommendations and improve booking efficiency. By adopting data-driven strategies, we will gain insights into travel trends and customer preferences, allowing us to tailor our services more effectively.

In addition to technological advancements, we aim to strengthen our partnerships with airlines, hotels, and other travel suppliers to secure better rates and exclusive deals for our clients. By expanding our network and collaborating with industry leaders, we will enhance our competitive edge and deliver more value to our customers.

Our commitment to sustainability will also play a crucial role in our future roadmap. We are actively exploring eco-friendly travel options and promoting responsible tourism practices among our clients. As the travel industry evolves, we will adapt to changing consumer preferences and industry standards to remain a leader in the market.

Products, Technologies, and Services

Shaffer-Howard Travel offers a comprehensive range of travel products and services designed to meet the diverse needs of our clients. Our primary offerings include:

• Leisure Travel: Customized vacation planning, including family trips, romantic getaways, and adventure travel.
• Corporate Travel: End-to-end solutions for business travel, including travel policy consulting, expense management, and booking services.
• Group Travel: Expert planning for retreats, conferences, and incentive trips, tailored to the specific needs of organizations.
• Travel Technology: Advanced booking systems and customer relationship management tools that enhance the travel planning experience.
• Sustainability Initiatives: Eco-friendly travel options and responsible tourism practices that promote environmental stewardship.

Our technology infrastructure is designed to streamline the booking process, allowing clients to easily access travel resources and receive personalized recommendations. We utilize state-of-the-art software to manage bookings, track travel itineraries, and provide real-time updates to clients. Our online platform offers a user-friendly interface that empowers clients to explore destination options, compare prices, and book their travel with confidence.

Industries and Markets Served

Shaffer-Howard Travel serves a diverse range of industries and markets, including:

• Leisure: Families, couples, and individuals seeking vacation experiences.
• Corporate: Businesses of all sizes requiring travel solutions for conferences, meetings, and employee travel.
• Non-Profit: Organizations needing assistance with group travel for fundraising events or missions.
• Education: Schools and universities planning educational trips and student exchanges.
• Healthcare: Medical professionals and institutions organizing travel for conferences and patient care.

By tailoring our services to meet the unique needs of each industry, Shaffer-Howard Travel has built a reputation for excellence and reliability. Our deep understanding of industry-specific requirements allows us to provide targeted solutions and exceptional service to our clients.

Leadership and Management Philosophy

The leadership team at Shaffer-Howard Travel is committed to fostering a culture of innovation, collaboration, and customer focus. Led by CEO Jane Shaffer, the team brings a wealth of experience in travel management and customer service. Our management philosophy is centered on empowering employees to take ownership of their roles, encouraging them to share ideas and contribute to the company's success.

We believe that investing in our employees is key to delivering exceptional service to our clients. Our leadership team prioritizes continuous professional development, providing training opportunities and resources to help employees grow in their careers. By fostering a positive work environment that values diversity and inclusion, we attract top talent and build a dedicated team that is passionate about travel.

Our leaders are actively involved in the day-to-day operations of the business, ensuring that our values and mission are reflected in every aspect of our work. They prioritize open communication and transparency, encouraging feedback and collaboration across all levels of the organization. This approach not only enhances employee engagement but also strengthens our commitment to delivering outstanding service to our clients.

Corporate Events, Conferences, and Community Engagement

Shaffer-Howard Travel is dedicated to giving back to the community and actively participates in various corporate events and conferences. We regularly sponsor local charity events and partner with non-profit organizations to support initiatives that promote education, environmental sustainability, and community development.

Our involvement in industry conferences allows us to stay updated on the latest trends and best practices in travel management. We attend key events such as the Travel Marketing Summit and the Global Business Travel Association (GBTA) conference, where our team members network with industry leaders and gain insights that inform our service offerings.

Additionally, we host our own events, such as travel expos and client appreciation days, to engage with our clients and showcase our services. These events provide an opportunity for clients to meet our team, learn about new travel destinations, and receive exclusive offers. Our commitment to community engagement and industry involvement reflects our belief in the importance of building relationships and contributing to the greater good.

Employees and Workplace Culture

At Shaffer-Howard Travel, we recognize that our employees are our most valuable asset. Our workplace culture is built on respect, collaboration, and innovation, creating an environment where employees feel empowered to excel. We prioritize work-life balance and offer flexible scheduling options to accommodate the diverse needs of our team.

We invest in employee development through ongoing training and mentorship programs, ensuring that our team members have the skills and knowledge necessary to succeed in their roles. Our commitment to diversity and inclusion fosters a supportive atmosphere where all employees feel valued and respected.

Employee feedback is actively encouraged, and we regularly conduct surveys to assess job satisfaction and gather suggestions for improvement. Our leadership team is committed to addressing employee concerns and implementing changes that enhance the workplace experience. The positive culture at Shaffer-Howard Travel is reflected in our high employee retention rate, with many team members celebrating years of service.

Job Details & Requirements for this Posting

Specific Role Details

As a Senior Travel Consultant at Shaffer-Howard Travel, you will play a crucial role in delivering exceptional travel experiences to our clients. You will be responsible for managing client accounts, providing personalized travel recommendations, and ensuring that all aspects of the travel experience are seamless and enjoyable. Your expertise in the travel industry will be essential in guiding clients through the planning process and addressing any inquiries or concerns.

Responsibilities

• Engage with clients to understand their travel preferences and requirements.
• Provide expert advice on destinations, travel options, and itineraries.
• Manage client accounts and ensure timely communication throughout the travel planning process.
• Collaborate with suppliers to secure the best rates and exclusive offers for clients.
• Handle any travel disruptions or issues that may arise, providing solutions and support.
• Stay updated on industry trends and travel regulations to provide accurate information to clients.
• Assist in the development of marketing materials and promotional campaigns.
• Participate in staff training and development initiatives.

Qualifications

• Minimum of 5 years of experience in the travel industry, preferably in a consulting role.
• Strong knowledge of travel destinations, airlines, hotels, and travel regulations.
• Excellent communication and interpersonal skills.
• Proficient in travel booking systems and technology.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Passion for travel and delivering exceptional customer service.

Why Candidates Should Join Shaffer-Howard Travel

Joining Shaffer-Howard Travel means becoming part of a dynamic and innovative team that is dedicated to reshaping the travel experience. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth. Our commitment to employee development ensures that you will have access to training and resources that will enhance your skills and advance your career.

As a Senior Travel Consultant, you will have the opportunity to work with a diverse clientele and explore the world while helping others create unforgettable memories. Our supportive workplace culture fosters collaboration and creativity, allowing you to thrive in your role. At Shaffer-Howard Travel, your contributions will make a meaningful impact on the lives of our clients.

Customer Reviews and Industry Reputation

GLASS DOOR

On Glassdoor, Shaffer-Howard Travel has received positive reviews from current and former employees, praising the supportive workplace culture and opportunities for growth. Many employees highlight the company's commitment to employee development and the emphasis placed on work-life balance. The overall rating reflects a strong sense of teamwork and collaboration among staff members.

INDEED

Indeed reviews showcase Shaffer-Howard Travel as a desirable place to work, with employees frequently mentioning the positive atmosphere and management's open-door policy. The company's focus on customer satisfaction is evident in the feedback from employees who appreciate the emphasis on providing exceptional service to clients. Overall, Shaffer-Howard Travel is seen as a reputable employer in the travel industry.

GARTNER PEER INSIGHTS

Gartner Peer Insights highlights Shaffer-Howard Travel's strong reputation among business clients, particularly in the corporate travel sector. Clients commend the company's ability to provide tailored solutions and exceptional customer service. The platform features numerous testimonials from satisfied clients who appreciate the company's responsiveness and attention to detail in managing their travel needs.

TRUSTPILOT

Trustpilot reviews reflect a high level of customer satisfaction, with many clients praising Shaffer-Howard Travel for their personalized approach to travel planning. Customers frequently mention the expertise of the consultants and their ability to create unique itineraries that exceed expectations. The company's commitment to customer service is a recurring theme in Trustpilot reviews, showcasing their dedication to ensuring a positive travel experience.

G2

On G2, Shaffer-Howard Travel is recognized for its innovative approach to travel management and technology use. Users appreciate the user-friendly online platform and the seamless booking process. The company’s ability to adapt to changing travel trends and provide timely updates is frequently mentioned, enhancing the overall customer experience.

GOOGLE REVIEWS

Google Reviews reflect a strong reputation for Shaffer-Howard Travel, with an impressive average rating. Customers commend the consultants for their professionalism, knowledge, and ability to cater to specific travel needs, whether for leisure or corporate purposes. Positive feedback emphasizes the company's reliability and commitment to delivering quality service.

LINKEDIN REPUTATION

Shaffer-Howard Travel maintains a strong presence on LinkedIn, where they engage with industry professionals and share insights on travel trends. The company's reputation is bolstered by positive endorsements from clients and industry peers, showcasing their expertise and commitment to excellence in travel consultancy.

Why Organizations Choose Shaffer-Howard Travel

Organizations choose Shaffer-Howard Travel for their reputation for providing exceptional travel services tailored to meet the unique needs of each client. Our comprehensive approach to travel management ensures that every detail is meticulously planned and executed, resulting in seamless travel experiences. We prioritize customer satisfaction and work closely with our clients to understand their specific requirements, allowing us to deliver customized solutions that exceed expectations.

Our extensive network of industry connections enables us to secure exclusive deals and preferred rates for our clients, enhancing the value of our services. Additionally, our commitment to sustainability and responsible tourism resonates with organizations seeking to minimize their environmental impact while traveling. Shaffer-Howard Travel’s dedication to innovation and continuous improvement positions us as a reliable partner for organizations seeking to optimize their travel programs.

Official Contact Information

For inquiries and assistance, please reach out to Shaffer-Howard Travel using the following contact details:

123 Travel Lane, Denver, CO 80202
(303) 555-0199
(800) 555-0123
help@shafferhowardtravel.com
shafferhowardtravel.com

Official Social Media Presence

Stay connected with Shaffer-Howard Travel through our active social media channels. Follow us on:

• Facebook: @ShafferHowardTravel
• Instagram: @ShafferHowardTravel
• LinkedIn: Shaffer-Howard Travel

SEO FAQ Section

Shaffer-Howard Travel offers a variety of services, including leisure travel planning, corporate travel solutions, and group travel management.

You can contact Shaffer-Howard Travel via phone at (303) 555-0199 or through their website at shafferhowardtravel.com.

Shaffer-Howard Travel's headquarters is located in Denver, Colorado.

Shaffer-Howard Travel serves a range of industries, including leisure, corporate, non-profit, education, and healthcare.

The mission of Shaffer-Howard Travel is to provide exceptional travel experiences that inspire and enrich the lives of clients.

Shaffer-Howard Travel was founded in 2001, making it over 20 years in the travel industry.

Shaffer-Howard Travel boasts a customer satisfaction rate of 95%.

Yes, Shaffer-Howard Travel provides expert planning for group travel, including retreats and conferences.

Qualifications typically include experience in the travel industry, strong knowledge of travel destinations, and excellent communication skills.

Shaffer-Howard Travel promotes responsible tourism and explores eco-friendly travel options for clients.

Yes, Shaffer-Howard Travel offers a user-friendly online platform for clients to explore destinations and book their travel.

Shaffer-Howard Travel has a strong reputation for exceptional service and is highly rated across multiple platforms.

Organizations benefit from tailored travel solutions, exclusive deals, and a commitment to customer satisfaction.

Yes, Shaffer-Howard Travel prioritizes employee development through training and mentorship programs.

Shaffer-Howard Travel offers customized travel packages for leisure, corporate, and group travel needs.

You can leave a review on platforms like Trustpilot, Google Reviews, or Glassdoor.

Yes, Shaffer-Howard Travel is active on Facebook, Instagram, and LinkedIn.

Shaffer-Howard Travel is known for its personalized service, extensive industry knowledge, and commitment to customer satisfaction.

Job openings can be found on the Shaffer-Howard Travel website or through job search platforms like Indeed.

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